AI adoption is redistributing pressure within legal support. Tasks may be completed faster, while new demands emerge around delegation, ownership, supervision, and quality control.
Drawing on new legal support research and real-world transformation lessons, this diagnostic workshop will help attendees identify where AI changes the flow of work, where new bottlenecks emerge, and what leaders need to redesign before measuring meaningful impact.
Participants will leave with a practical framework for assessing whether their support model is ready for the AI era, including how to clarify ownership, protect lawyer time, improve task routing, support evolving teams, and deliver work more consistently.
Duska’s decade-plus of legal industry experience reflects deep domain expertise. As Global Director, Solutions Management at BigHand, Duska leads a team of product experts who design, deliver, and support innovative solutions that help law firms optimize their workflows, increase profitability, enhance efficiency, and achieve their goals.
With over 25 years of corporate technical training experience, including the past 14 years in the legal industry as an Application Support Specialist and Technical Trainer, Tiffany has a proven track record of guiding organizations through complex technology transitions with confidence and clarity.
She specializes in software implementation, end-user training, and application support across key legal technology platforms. Her particular strength lies in managing high-demand, fast-paced projects, combining strong technical expertise with a genuine talent for change management and interpersonal communication. Tiffany's goal is simple: bridge the gap between technology and the people who use it, so organizations can maximize productivity while confidently navigating change.
