Legal support service management is at a breaking point. Rising inefficiencies, ongoing hiring challenges, and growing client transparency demands pose serious risks for firms that fail to adapt. This session explores the urgent changes needed in legal support services to stay competitive.
How will firms optimize resources, leverage technology, and rethink traditional support structures by 2030? More importantly, how fast do they need to act?
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With nearly 15 years of experience in the legal industry, Duska leads a global team of experts who design, deliver, and support innovative solutions to help clients optimize workflows, increase profitability, and enhance efficiency. Before joining BigHand in 2021, she spent over seven years managing legal support services at McInnes Cooper and has extensive experience in both the non-profit and government sectors.
